Sarah Crosby

Product design professional with experience as both a hands-on designer and manager. Known for driving user-centered, research-informed solutions and aligning cross-functional teams around shared goals. Skilled in simplifying complex problems, elevating product quality through UX research, and fostering strong collaboration with PMs and engineers. Brings a thoughtful, strategic approach to design, team culture, and product outcomes.

Design & Prototyping: Figma, Adobe Creative Suite, InVision, Design Systems

Research & Testing: Usability Testing, Surveys, Interviews, Workshops, PURE Method, Ethnographic Research

Product Development: Agile & Lean UX, Product Strategy, Cross-functional Collaboration, Design Thinking

Leadership & Collaboration: Team Management, Mentorship, Stakeholder Alignment, Communication, Conflict Resolution

Other Tools: Jira, Confluence, Notion, Google Workspace

Soft Skills: Empathy, Strategic Thinking, Attention to Detail, Feedback Culture

Product Design Manager March 2023 - current

Product Designer    January 2020 - March 2023​

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• Led high-impact product initiatives driving user growth and engagement.

• Designed a new portfolio-level risk view, enabling customers to address risk in aggregate.

• Created a new criteria selector and "saved filters" to improve report relevance and user prioritization.

• Championed and executed end-to-end research: interviews, surveys, workshops, PURE, and usability studies.

• Managed and mentored a distributed team of designers.

• Known as a strong collaborator with PMs and engineers; acted as a unifier across teams.

• Won three Hackathons and two Design-a-thons by crafting innovative user solutions including AI features.

• Conducted internal research on team collaboration, interviewing cross-functional partners to improve design and product development.

Manager, User Experience     February 2017 - January 2020

Senior UI/UX Designer     August 2016 – February 2017

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• Managed team of six located between Boston and Mumbai

• Led design effort with regard to standards and consistency

• Worked with Engineering to develop standardized UI components

• Interviewed users to collect feedback on designs

• Created overall design vision themes for the platform

• Led the UX and Product team through an ethnographic study

Web Designer

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• Worked on high profile, cross functional team to address business critical requirements to improve the UI for better positioning in the marketplace

• Translated requirements into UX solutions as specified by PM and took designs from concept to launch

• Designed Books24x7.com’s social media feature

• Designed websites for client events

• Redesigned Books24x7 application and corporate webs

• Provided CSS solutions for "Bug fixing"

"Sarah is an incredible designer responsible for many different innovations in the Bitsight product... She is also a great bridge between product and engineering teams, getting the engineers motivated and excited to create solutions that solve user pain."

"Sarah demonstrates all of the Bitsight values. Her efforts to include her development teams in the UX research she does helps her teams become in sync... If we had a Sarah on every team, I believe every team at Bitsight would save time through team alignment and enjoy a sense of community."

"Sarah is a manager, a mentor, and a leader. She constantly makes room for others at the table... enriching her own work and the work of others."

Boston University

Computer Career Program

Certificate: Web Design

University of Massachusetts

Amherst, MA

Bachelor of Arts

English Major

French Minor